Privacy Policy
Privacy Policy
At Motiela, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or otherwise interact with our services.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and transaction details
- Information you provide when contacting our customer support team
Payment information is processed securely through trusted payment gateways. We do not directly store your complete card, UPI, or banking credentials on our servers.
We may also automatically collect certain technical information, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website interaction and browsing information
This information helps us improve website functionality, security, and your shopping experience.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm your purchases
- Provide customer support
- Communicate regarding orders, shipping, returns, or replacements
- Send service-related notifications
- Improve our products, website, and services
- Prevent fraudulent or unauthorized transactions
- Comply with applicable laws and regulations
We may also send promotional communications when permitted by applicable law. You may unsubscribe from promotional emails at any time.
3. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
4. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide a better shopping experience.
You may manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
5. Third-Party Services
We may use trusted third-party service providers for services such as:
- Payment processing
- Shipping and delivery
- Website analytics
- Marketing and communication
- Customer support
- Fraud prevention
These service providers may receive only the information reasonably required to perform their services.
6. Your Rights
Depending on applicable law, you may request access to, correction of, or deletion of your personal information.
For privacy-related requests, please contact us at:
Email: contact@motiela.com
Phone: +91-70119-91438
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.
Any updates will be published on this page.
8. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Motiela
Email: contact@motiela.com
Phone: +91-70119-91438