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Refund and Return Policy
We want you to be completely satisfied with your purchase.
1. Eligibility for Returns
Items must be returned within 7 days of delivery.
The product must be unused, unworn, and in its original packaging.
Due to hygiene reasons, earrings and personalized jewelry are not eligible for return or exchange.
2. Refund Process
Once we receive and inspect your returned item, we will notify you.
Approved refunds will be processed within 5–7 business days to your original payment method.
3. Damaged or Wrong Item
If you receive a defective or incorrect product, contact us within 48 hours at contact@motiela.com with unboxing photos or videos.
4. Non-Returnable Items
Gift cards, discounted items, and personalized pieces cannot be returned or refunded.
5. Contact Us
For return and refund-related questions, contact us:
📩 Email: contact@motiela.com
📞 Phone: +91-70119-91438
