Refund and Return Policy

We want you to be completely satisfied with your purchase.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.

• The product must be unused, unworn, and in its original packaging.

• Due to hygiene reasons, earrings and personalized jewelry are not eligible for return or exchange.

2. Refund Process

• Once we receive and inspect your returned item, we will notify you.

• Approved refunds will be processed within 5–7 business days to your original payment method.

3. Damaged or Wrong Item

If you receive a defective or incorrect product, contact us within 48 hours at contact@motiela.com with unboxing photos or videos.

4. Non-Returnable Items

Gift cards, discounted items, and personalized pieces cannot be returned or refunded.

5. Contact Us

For return and refund-related questions, contact us:
📩 Email: contact@motiela.com
📞 Phone: +91-70119-91438